Tesla Supercharger leads JD Power satisfaction rankings as DC fast charger failure rates fall to 12 per cent
By Eve
The JD Power 2026 U.S. Electric Vehicle Experience Public Charging Study shows overall customer satisfaction with DC fast chargers has risen substantially, with station failure rates dropping to an all time low of 12 per cent. Tesla Supercharger scored 701 points out of 1,000, placing fourth and well above the segment average of 666 points, while ChargePoint ranked lowest at 583 points, followed by EVgo at 601 points and Electrify America at 616 points. The study highlights that automaker backed networks are raising industry standards, with ChargePoint trailing due to inconsistent maintenance across independently hosted sites.
Why it matters
Falling failure rates and rising satisfaction scores signal improving reliability across public DC fast charging networks, a key factor for CPOs competing in tenders and for fleet operators evaluating charging partners. The performance gap between Tesla and legacy networks like ChargePoint and Electrify America underscores the operational advantage of vertically integrated charging ecosystems.
Source
- Original title
- “The Best Public EV Fast Charging Networks Ranked By Satisfaction”
- Published
- 1 October 2026
- Updated
- 2 October 2026
In this story
- Topic
- EV Charging
- Place
- United States
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Why it matters
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