Search: ChargerHelp

ChargeLab and ChargerHelp have formed a reseller partnership targeting 99% uptime for public EV charging stations across the US, capping annual downtime at around 87.6 hours per charger. The deal combines ChargeLab's remote diagnostics and charging station management system, which claims a 99.9% Tier 1 resolution rate, with ChargerHelp's EMPWR platform for field technician dispatch when remote fixes fail. The partnership addresses a sector where 14% of charging attempts currently fail, according to J.D. Power 2025 data.

Why it matters: For CPOs and procurement teams, the joint service model offers a single contract route to near total uptime, potentially reducing the operational complexity and vendor coordination that has kept US public charging reliability below 90%. The OCPP integration and hardware diagnostic access may set a new baseline for maintenance SLAs in tender specifications.

The Brooklyn Navy Yard Development Corporation has secured $450,000 from the New York Power Authority to launch a workforce training programme focused on maintaining and repairing EV charging infrastructure. Delivered with SmarterHelp, a spin-off from ChargerHelp, the part-time course will start later in 2026 at a new Smart Lab fitted with charging units and will lead to industry credentials and job placements. New York Power Authority President Justin E. Driscoll said trained technicians are critical as the state expands its charging network.

Why it matters: A reliable pipeline of qualified technicians directly affects uptime and total cost of ownership for charge point operators, while the programme model may inform workforce planning in other US states scaling public networks.

ChargerHelp, a US based platform focused on EV charging station reliability, has announced a new partner programme. The initiative aims to broaden the company's network and service reach across the United States. Details of partner criteria and programme structure were not disclosed in the announcement.

Why it matters: A structured partner programme could help CPOs and site hosts access faster maintenance response times and reduce charger downtime, directly affecting utilisation rates and revenue. The move signals growing demand for third party reliability solutions as charging networks scale.