Daily EV news · Global · 31 March 2026
EV Charging
ChargePoint launches Premier Care and Support Portal for charge-point operators
ChargePoint has introduced two new management solutions for station owners: Premier Care, a white-glove service offering revenue reports, proactive tracking, network optimisation and dedicated expert support for large or complex portfolios; and the Support Portal, a self-service hub included with all ChargePoint Cloud Plan subscriptions to help operators resolve technical issues independently. Chief Customer Experience Officer J.D. Singh said the offerings bookend ChargePoint's service range, with Premier Care for businesses seeking full operational support and the Support Portal for those preferring self-management.
Why it matters
The tiered service model gives CPOs flexibility to match support levels to their operational scale and in-house capability, potentially lowering total cost of ownership for smaller operators while offering enterprise-grade management for large fleets. Both tools aim to reduce downtime and improve charger uptime, a key metric in procurement tenders and concession agreements.